- General conditions
These legal conditions regulate the contracting process on this website for which Tecno Prodist SL is legally responsible, hereinafter, TECNOPRODIST.COM
The acquisition of any of the products or services offered on this page implies acceptance of these legal contracting conditions, the legal notice and the privacy and cookies policy.
TECNOPRODIST.COM informs the user that the language chosen for the conclusion of this electronic contract is Spanish and that its storage by a trusted third party is not foreseen, although TECNOPRODIST.COM does store a record of all orders made by its customers. . If you wish, you can print or copy this screen to preserve these legal conditions.
- Purchasing process
To purchase any of the products or services offered on this website, you must follow the established purchase process, taking into account the following aspects:
- Read carefully all the information available about the product or service you wish to purchase
- The prices indicated next to the product or service are prices in Euros without the corresponding taxes, before completing the purchase process you can check the applicable taxes
- Select the desired product
- Access the cart where you can check the details of the products requested, the sale price and applicable taxes.
- Then you must fill in the order form with your data and if you wish you can register as a user of the website
- The shipping costs corresponding to your order will be shown at the beginning of the purchase process.
- This website has the following payment methods: Paypal, debit or credit card , Bizum and bank transfer
- The shipping costs corresponding to your order will be shown at the beginning of the purchase process.
- Once you have completed the order, you will receive a confirmation message with the details of your order, if you do not receive this message, please contact us.
- If you wish to make any type of modification to the data entered in the purchase process, TECNOPRODIST.COM makes available the email address email@example.com and our customer service number (+34) 962 117 117
- Deadlines and Shipping Areas
Our usual delivery time is two to four business days and the areas where we deliver are: European Union, Peninsular Spain and the Balearic Islands.
- Products out of stock
TECNOPRODIST.COM has a maximum period of 30 days to serve products that are not in stock, in the event that it is not possible to serve the chosen product, the customer may substitute another or request a refund of the amount paid.
- Right of Withdrawal
Withdrawal period: We do not want you to keep anything you do not like, therefore, you can return an item if it does not meet your expectations, which is why customers residing in the European Union and have the quality of Consumers have the right to withdraw from their purchase within a period of 14 calendar days from the day the consumer or a third party designated by him and other than the carrier receives the order, and without justification.
In the event that the same order implies the separate delivery of multiple goods that have been delivered to you separately, the withdrawal period will expire 14 calendar days from the receipt of the last of those goods.
If the order consisted of the acquisition of a good made up of multiple components or parts, the withdrawal period will expire 14 calendar days from the day of receipt of the last part or component.
Finally, if the client contracted the periodic delivery of goods during a specific period, the withdrawal period will expire 14 calendar days from the day of receipt of the first of those goods.
Exercise of the right of withdrawal by the consumer: The exercise of the right of withdrawal does not entail any type of expense or penalty for the consumer.
To exercise the right of withdrawal, the client must, before the end of the withdrawal period, notify us of his decision to withdraw from the contract through an unequivocal statement that may be, for example, a letter sent by postal mail or by email. , addressed to the postal address or email address that appear in the legal notice published on our website in which you must indicate your name and surname, your full address, your telephone number, your email address, and the data of the good or service that you wish to withdraw.
If you prefer, the client may use the model withdrawal form that you can DOWNLOAD HERE, although its use is not mandatory.
Consequences of exercising the right of withdrawal: The exercise of the right of withdrawal extinguishes the obligations of the parties to execute the contract, therefore, once their decision to withdraw from the purchase has been communicated, the consumer must return to TECNOPRODIST.COM or to a person authorized by him, the products from which he has withdrawn within a maximum period of 14 calendar days from the date on which he communicates to TECNOPRODIST.COM his decision to withdraw from the contract.
In the case of promotions in which several independent products or services are purchased as part of the same pack that has a unit price or gifts included for the purchase of a product or service, if the consumer exercises the right of withdrawal, said withdrawal It will affect all the products included in the pack, so in these cases the consumer must return all the products or services that are part of the pack (including gift products).
The client must pay the expenses or direct costs that are generated as a result of the return of the goods or products.
Likewise, when the goods, due to their nature, cannot normally be returned by post, the customer must pay the cost of their return.
The customer must return the goods or products in good condition, without manipulation, defects, or deterioration, and include their accessories, original packaging, documentation, and the invoice or delivery note delivered to the customer. In this sense, the client will not have to reimburse any amount for the decrease in the value of the good that has occurred as a result of use in accordance with the agreement or the nature of the product, although he will be responsible for the decrease in value of the product or products resulting from handling them other than what is necessary to establish their nature, characteristics or operation.
The customer must return the product to the address C/ Praga, 11 Pol. Ind. Mas De Tous, 46185 - Pobla De Vallbona (Valencia)
Obligations of TECNOPRODIST.COM: In the event of withdrawal on your part, we will refund all payments we have received from you, including the initial shipping costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery that we offer), without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
In any case, we will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise.
However, we inform you that, under the provisions of art. 107.3 of Royal Legislative Decree 1/2007, we will proceed to withhold the amount of the return until we have received the goods subject to withdrawal, or until you send us sufficient proof that you have returned said goods to the address indicated above, depending on the condition be fulfilled first.
Likewise, when the withdrawal occurs, and with regard to the personal data of the consumer, TECNOPRODIST.COM will comply with the applicable obligations in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, as well as Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.
Impossibility of the consumer to return the good: In the event that, once the right of withdrawal is exercised, the client is unable to return the product or service purchased for reasons attributable to the client himself, the client will be responsible for the market value of the product or service at the time of exercising the right of withdrawal, unless said value is higher than the acquisition price, in which case the acquisition value must be paid.
Exclusions or exceptions to the exercise of the right of withdrawal: TECNOPRODIST.COM informs the consumer that, in accordance with the provisions of art. 103 of Royal Legislative Decree 1/2007 will not apply the Right of Withdrawal in the following cases:
- The supply of goods made according to customer specifications or clearly personalized.
- The supply of goods that can deteriorate or expire quickly.
- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
- Information on the Legal Guarantee of Conformity
All our products are guaranteed, at a national and European Union level, by the legal guarantee of conformity regulated in Title IV ("Guarantees and after-sales services"), of Royal Legislative Decree 1/2007, of November 16, by the that the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, or regulations that replace it in the future (hereinafter "Consumers and Users Law) is approved. In any case, being the legal regime that In these cases, the regulation in the aforementioned Title IV ("Guarantees and after-sales services") of the Consumers and Users Law, or in those regulations that replace it in the future, will apply.
Term to exercise the legal guarantee of conformity: The legal guarantee of conformity of the products purchased by the customer on our website before January 1, 2022 will be two years from the delivery of the product. Likewise, the legal guarantee period of conformity of the products, purchased on our website from January 1, 2022, is three years from the delivery of the product, although it does not include or cover deficiencies. caused by the client or by third parties generated by negligence, blows, incorrect use or improper handling, installations or incorrect repairs not carried out by authorized Technical Services, or materials that are worn by normal use.
Exercise of the legal guarantee of conformity: In the event that the good is not in accordance with the contract, it will be enough for the client to notify us, contacting TECNOPRODIST.COM through the email or telephone number that appear published in the Legal Notice of our website, in which we will inform the customer of the steps to follow to proceed with the repair or replacement of the defective or damaged item.
Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the two years following the delivery of the good or in the year following the supply of the digital content supplied in a single act or in a series of individual acts, already existed. when the good was delivered or the digital content was supplied, except when for the goods this presumption is incompatible with their nature or the nature of the lack of conformity.
TECNOPRODIST.COM will respond to the consumer for any lack of conformity that exists at the time of delivery of the good.
In those cases that justify the application of the legal guarantee of conformity on the products purchased by the consumer-client on our website, the client may choose between the repair of the product, its replacement, the reduction or refund of the price and the termination of the contract. ; all this in the terms legally established in Title IV ("Guarantees and after-sales services"), of the Consumers and Users Law, or in those regulations that replace it in the future.
In any case, when the consumer-client has the right to a price reduction or termination of the contract, in accordance with the provisions of the aforementioned Title IV of the Consumers and Users Law, the reimbursement of these amounts to the consumer-client will be will be carried out by TECNOPRODIST.COM within a period of 14 days from the date on which TECNOPRODIST.COM has been informed of the consumer-client's decision to claim their corresponding right. Notwithstanding the foregoing, when the return of the amounts paid by the consumer-client occurs as a result of the termination of a contract for the sale of goods, the 14-day period that TECNOPRODIST.COM has to return said amounts will begin to count. from the day TECNOPRODIST.COM received the goods from the customer, or from the moment the consumer-client gives TECNOPRODIST.COM proof that he has returned the goods.
In any case, TECNOPRODIST.COM will reimburse the amounts indicated in this paragraph using the same means of payment that the consumer-client used for the acquisition of the good, unless another means of return had been agreed between the parties, and provided that this other means of payment does not imply an additional cost for the consumer-client.
All the procedures described in this clause will be carried out within a reasonable period of time from when the client notifies us of the lack of conformity of the goods, and will be free of charge for the client, including the expenses that are necessary for the conformity of the goods. goods, such as shipping costs, transportation, labor or materials necessary for the repair or replacement of the products.
- Complaint forms
The client is informed that TECNOPRODIST.COM has complaint and claim forms available to consumers or users who request them.
In the event that the client has the status of consumer in accordance with the provisions of current regulations on consumers and users, and wishes to file a complaint or claim about the products marketed through our website, they may request that a set of complaint and claim sheets, in paper format or in electronic format (pdf), through the email address firstname.lastname@example.org or in person or by post, at the address of our facilities located in C/ Praga , 11 Pol. Ind. Mas De Tous, 46185 - Pobla De Vallbona (Valencia)
The client may also request information on the status of processing their complaint or claim by calling (+34) 962 117 117 and email address email@example.com
Once your claim has been received, we will send you an acknowledgment of receipt and we will proceed to examine and answer it as soon as possible (affirmatively or negatively, as appropriate), and always within the legally established deadlines.
TECNOPRODIST.COM informs the client that it is not attached to any entity for alternative resolution of consumer disputes or consumer arbitration system, nor is it bound by any rule or code of conduct to participate in the procedure before a specific entity. Notwithstanding the foregoing, TECNOPRODIST.COM informs the clients-consumers of its website that, in application of the provisions of the European Union regulations on consumers, they can access the online alternative dispute resolution platform of the European Union by following this link: https://ec.europa.eu/consumers/odr
- Version and Jurisdiction
This web page is subject to Spanish legislation and in case of litigation or controversy arising from the use of this web page, both parties submit to the jurisdiction of the courts of the domicile of TECNOPRODIST.COM
This express submission clause will not be applicable for cases of litigation with web users who, according to current legislation, hold the status of consumers, in which case both parties will be subject to the jurisdiction of the Courts and Tribunals of residence of the consumer. .
These Contract Conditions are dated 01/26/2023 and any modification of their terms will be published on the website.