We take customer satisfaction very seriously.
We want to make sure that your shopping experience with our website www.tecnoprodist.com is the best possible. On this page you will find all the information about product returns, refunds, damaged products, etc.
We refund items returned in optimal conditions of sale
If you are not completely satisfied with your purchase, we give you the option to return it within 30 calendar days of receiving it at home. All items must be returned in their original packaging properly closed, unopened, unused and undamaged, so that they are fit to be sold again.
To complete your return, we require a receipt or proof of purchase on our website. To make a return, your item must be in the same condition that you received it, unused, with tags and in its original packaging. You will also need your receipt or proof of purchase. To initiate a return, you can contact email@example.com or Phone +34 962 117 117
If your return is accepted, we will send you a return shipping label. Items sent to us without first requesting a return will not be accepted. You must tell us within 30 days of receiving the item you wish to return. Once agreed, you must return it within a maximum of 10 days. The return costs incurred by the customer are not refundable. Please do not send anything back to us without first agreeing with a member of our customer service team.
How to deal with items received with damage.
If the product is damaged, we will be happy to send a replacement once the original item is returned to us. Please contact our customer service team and send us photos of the package and the products, just as you received them, in order to open an incident with the transport agency.
How to regret a purchase immediately
Please, keep in mind that if you have made a purchase and you regret it, we can stop the shipment of the merchandise and refund the amount of your purchase if you have made it, for this you must contact our customer service team before 3:00 p.m. on that day, in this way we can stop the shipment of your order before it is sent.
How to get a refund
Once your return is received and inspected, our customer service team will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If approved, your refund will be processed and the amount will be returned by the same form of payment that you made (card, transfer, etc.) within the following days.
Gifts and promotions cannot be refunded or returned
We do not refund or accept returns on free or promotional items given to you free of charge.
Do you have any questions?
Please contact our customer service team at firstname.lastname@example.org, Phone +34 962 117 117 or in our chat.